Customer Care
🫧 Customer Care
Thoughtful support for every step of your Caris Cares experience — from placing your order to caring for your products at home.
We care deeply about your experience with Caris Cares. Use this page to quickly find answers, shipping details, product care guidance, and ways to connect with us.
📌 Frequently Asked Questions
Quick answers, all in one place.
Our FAQ page is designed to help you shop with confidence and understand how to get the best experience from your Caris Cares products.
- How to shop online and in person
- Farmers market details and perks
- Product care for soaps, oils, butters, and more
- Processing, delivery, and order timelines
- Returns, exchanges, and preorder policy
- How to redeem newsletter and Instagram offers
🚚 Shipping & Handling
Carefully packed, thoughtfully shipped.
Learn how we prepare, process, and ship your order with extra care — especially during warmer months.
- Meltable items ship Monday through Wednesday
- Processing time is typically 2–5 business days
- Warm weather and melting care instructions
- Local delivery options for Miami customers
- Tracking and fulfillment details
✉️ Contact Support
We’re always happy to help.
Need help with an order, product question, preorder, or market inquiry? Reach out and we’ll get back to you as soon as possible.
- Order questions
- Product recommendations
- Preorder support
- Farmers market inquiries
- General customer care
💌 Need a Little Extra Help?
Connect with us through your preferred method below. We aim to respond within 24–48 hours.
🤎 Thank you for trusting Caris Cares — where every product, package, and customer experience is handled with care.